Refund & Guarantee Policy
At Kasb.life, we are dedicated to empowering the next generation of digital professionals through AI-driven guidance. We stand firmly behind the quality of our platform and the success of our users.
1. The Freedom Challenge Guarantee
We believe in the effectiveness of our roadmap. If you actively engage with the Kasb.life AI agent, complete the assigned milestones, and do not achieve a measurable advancement in your professional vision or income potential within the program period, you are eligible for our Income-Achievement Guarantee. Under this guarantee, we will provide specialized 1-on-1 support to bridge the gap or issue a full refund of your subscription.
2. General Refund Terms
If you find that the service does not meet your expectations, you may request a refund under the following conditions:
Eligibility:
Standard refund requests must be submitted within 14 days of the initial transaction.
Service Usage:
To maintain the integrity of our platform, refunds are generally reserved for users who have not yet fully utilized the core digital deliverables for the current billing cycle.
3. Submission Process
To initiate a request, please follow these steps:
Contact Support:
Direct your formal request to our support department via email.
Phone:
+44 7537 168042Required Details:
Briefly state the reason for your request to help us improve the Kasb experience for future users.
4. Processing and Reimbursement
Once a refund is approved:
Method:
Funds will be credited back to the original payment method used during checkout (via Stripe).
Timeline:
Please allow 5 to 10 business days for the transaction to reflect in your bank or card statement, depending on your financial institution.
Have Questions?
Our support team is here to help you understand our policies and assist with any concerns.
Contact SupportKasb is a brand of ZACREATION LTD
RM4, 16/F, HO KING COMM CTR 2-16 FAYUEN ST, MONGKOK, Hong Kong
This policy is governed by the laws of the Hong Kong Special Administrative Region.